AI for hotels, B&Bs & holiday lets
Hospitality lives on guest experience and a full calendar — but the same questions, booking admin and review-chasing quietly eat the hours. Katalis helps hotels, B&Bs and holiday-let owners use AI to look after guests and fill rooms, without losing the personal welcome.
There’s no one-size-fits-all AI
An accommodation business runs on its calendar: rooms or lets filled through direct bookings and the booking sites, with changeovers fitted between departures and arrivals. Guests get in touch before they come, while they're staying and after they leave. Commission on third-party bookings makes every direct booking worth more, and reviews shape who books next.
What you probably already use
AI slots into what you’ve got — we don’t make you rip it out and start again.
Where AI helps depends on your setup
If you take bookings by phone only…
…the first win is usually a 24/7 assistant that answers, books people in and cuts the interruptions, so the phone stops running your day.
If you're already on an online booking system…
…it's less about booking and more about no-shows and questions — reminders that quietly fill gaps, and FAQs answered round the clock.
If it's mostly just you…
…taking the front-desk admin off you is the single biggest time-saver — you get your evenings back, not only your appointment slots.
Where AI actually helps
The same guest questions all day — check-in, parking, breakfast, dogs?
Answered accurately round the clock, so you and your team aren't tied to the phone and inbox.
Direct bookings need a fast reply to beat the booking sites.
An assistant answers and captures direct enquiries 24/7, helping you win the booking without the commission.
Reviews pile up and you never quite act on them.
Turn a month of reviews into a simple what's-working / what-to-fix summary you can actually use.
Common questions
Will it work with my booking system or channel manager?
Usually yes — we fit AI around the tools you already use wherever we can.
Can it answer accurately for my property?
Yes — it answers from the information you give it about your place, and hands anything it's unsure of to a person.
How much does it cost?
Every job is shaped and priced for the business it's for — describe yours to Katalis (she's on every page) and she'll give you an honest estimate straight away, + VAT, before any money moves.